Florist Tufnell Park Returns, Refunds and Complaints

Our Fresh Flowers Guarantee for Tufnell Park

As a trusted local Tufnell Park florist, we take immense pride in delivering the freshest, most beautiful arrangements to households and businesses nearby. Every bouquet is hand-crafted with care and backed by our Fresh Flowers Guarantee. We are committed to your complete satisfaction and strive to ensure every order meets the highest standards.

Returns and Refunds Overview

We want you to feel confident ordering from Florist Tufnell Park. If your flowers or gift arrive in less than perfect condition, or if you are unsatisfied with your order for any reason, please review our returns, refunds, and complaints policy below. Our aim is to make the process as easy and stress-free as possible.

Damaged-on-Arrival Policy

On rare occasions, flowers may be damaged in transit. If your order arrives with noticeable damage, we ask that you contact us as soon as possible, preferably on the same day of delivery. Please retain all packaging and take clear photographs of the damaged flowers or products. This helps us quickly assess the issue and arrange a solution for you.

Freshness Window

We guarantee the freshness and quality of our flowers for a minimum of 5 days from the date of delivery, provided care instructions are followed. If your flowers fail to stay fresh within this window, please contact us immediately. We want all Tufnell Park recipients to enjoy long-lasting bloom, and we are happy to address any concerns relating to flower longevity.

Refunds and Replacements

Your satisfaction is our top priority. For orders that are damaged on arrival, wilted sooner than expected, or otherwise do not meet our standards, we offer two flexible options:

• Replacement: We will arrange for a new bouquet or arrangement to be sent to you at the earliest opportunity, at no additional cost.
• Refund: If you would prefer a refund, we will process a full or partial return depending on the nature of the issue. Refunds are usually issued using the original payment method.

We may request photographic evidence of the issue to help us continuously improve our service for the Tufnell Park local community.

Complaints Process

If you have a complaint about your order or the service received, we encourage you to contact us directly as soon as possible.

1. Initial Contact: Get in touch describing your complaint, along with any relevant order details and photographs (if applicable).
2. Investigation: Our customer care team will assess your message, liaise with our florists if needed, and investigate your concern thoroughly.
3. Resolution: We strive to provide a resolution within 48 hours (during business days), whether this is a replacement, refund, or another suitable outcome.

We take every complaint seriously, as each one helps us to improve the quality and reliability of our flower delivery for households and offices throughout Tufnell Park.

Your Trusted Tufnell Park Florist

Florist Tufnell Park is proud to have served our local community for years. We are dedicated to delighting Tufnell Park homes, offices, schools and businesses with fresh, vibrant flowers and dependable customer care. Your peace of mind and satisfaction mean everything to us. Thank you for making us your first choice for flowers in Tufnell Park!