Welcome to Florist Tufnell Park’s online store. These Terms and Conditions ('Terms') govern your use of our website and services for online flower delivery in Tufnell Park and the surrounding areas. By placing an order with us, you accept and agree to abide by these Terms. Please read them carefully before making your purchase. If you do not agree to these Terms, you may not use our site or services.
These Terms apply to all customers placing orders for online flower delivery with Florist Tufnell Park, whether for delivery within Tufnell Park itself or to the neighbouring districts. We tailor our service to meet the needs of our local community, ensuring a reliable and personal flower delivery experience.
1. Placing Orders: Orders may be placed for flower delivery via our website. Please ensure all required details are accurately and completely filled out, including delivery address, recipient’s contact information, delivery date, and any specific instructions. It is your responsibility to provide accurate and complete information to avoid delays or failed deliveries.
2. Order Acceptance: All orders are subject to acceptance and availability. Once you submit your order, we will send an acknowledgement of receipt; however, this does not constitute acceptance of your order. Acceptance occurs when you receive a dispatch confirmation, at which point the contract is formed and your order will be processed for delivery.
3. Product Images and Availability: Images on our website are for illustration purposes only. Flower varieties and arrangements are subject to seasonal availability; substitutions of similar flowers or packaging of equal or greater value may be made where necessary. Significant changes will be notified to you prior to delivery where feasible.
4. Delivery Terms: We offer flower delivery to addresses in Tufnell Park and surrounding areas, aiming for the date and time selected, where possible. While we make every effort to deliver as scheduled, events outside our control (e.g., traffic disruptions, adverse weather) may affect timing. Please ensure someone is available to accept delivery; if not, flowers may be left securely as per instructions, with a neighbour, or returned to our shop for re-delivery.
1. Accepted Payment Methods: We accept payments online via major debit and credit cards. All transactions are processed securely using reputable payment gateways to safeguard your details.
2. Pricing: All prices displayed on our website are in Pounds Sterling and include VAT unless otherwise stated. Delivery charges may apply and will be displayed before checkout. Florist Tufnell Park reserves the right to amend prices at any time; however, amendments will not affect orders already placed.
3. Payment Timing: Payment must be received in full prior to dispatch. If payment is declined, your order will not be processed. We cannot be held liable for any delay in delivery where payment has not been received or verified in advance.
1. Cancellation Policy: You may cancel your order up to 24 hours prior to the scheduled delivery date for a full refund. Cancellations requested within 24 hours of delivery may not be eligible for a refund, in particular where preparation has commenced or perishable items have been sourced specifically for your order.
2. How to Cancel: To request a cancellation, please contact us using the details on our website. Include your order number, name, and delivery details to facilitate prompt processing. We will confirm receipt and process your cancellation accordingly.
3. Amendments and Corrections: If you need to change delivery details or the contents of your order, please notify us as soon as possible. Amendments may not be possible if the order is already being prepared or out for delivery, though we will make every reasonable effort to accommodate requests.
4. Refunds: For eligible cancellations, refunds will be issued to the original payment method within 5-7 working days, depending on your payment provider’s processes.
1. Freshness Guarantee and Returns: We take pride in the quality and freshness of our flowers. If you are not satisfied with your order, please notify us within 24 hours of receipt, outlining the issue and providing photographic evidence where possible. We will assess your complaint and, where appropriate, offer a replacement, partial refund, or another suitable resolution.
2. Incorrect or Incomplete Delivery: In the event of delivery to an incorrect address or incomplete order due to our error, we will rectify the issue at no additional cost to you. Where problems result from you providing incorrect or insufficient information, we will do our best to resolve the issue, but reserve the right to charge additional fees for re-delivery or replacement goods.
3. Flowers as Perishable Goods: Due to the perishable nature of fresh flowers, returns are generally not accepted if the product has been handled poorly after delivery or the issue is reported outside our stated timeline.
1. Information Accuracy: You are responsible for providing accurate and complete details for each order, including recipient names, full addresses with postcodes, and any relevant instructions. We cannot accept liability for late or failed delivery where the information supplied is inaccurate or incomplete.
2. Recipient Availability: Please ensure the recipient is available to accept the delivery or provide clear instructions for leaving items safely. Florist Tufnell Park cannot be held responsible for any losses arising from failed delivery attempts when the recipient is not present, unless it results from our negligence.
1. Limitation of Liability: Florist Tufnell Park strives to deliver a high standard of quality and service. In circumstances where we are found to be at fault, our liability is limited to the value of the goods you have purchased. We do not accept responsibility for any indirect, consequential, or special loss, including but not limited to missed occasions or loss of enjoyment.
2. Events beyond Our Control: We are not liable for any failure to perform, delay, or provision of substitute items that is due to events beyond our reasonable control, such as natural disasters, strikes, adverse weather, supplier shortages, or disruptions in transport.
3. Website Use: While we endeavour to keep our website up-to-date and secure, we cannot guarantee it will always be free from viruses or errors. Use of our online store is at your own risk and Florist Tufnell Park is not liable for loss or damage arising from its use.
All website content, including photographs, descriptive text, and arrangement designs, are the property of Florist Tufnell Park or our licensors. You may not copy, reproduce, or use our content for commercial purposes without our prior written consent.
Your privacy is important to us. We only use your personal information as outlined in our Privacy Policy, ensuring compliance with all relevant UK data protection legislation. Details you provide during the ordering process are used solely to process and deliver your flower order, manage your account, and communicate with you as required.
These Terms are governed by and construed in accordance with the laws of England and Wales. All disputes arising out of or in connection with these Terms, including non-contractual disputes, shall be subject to the exclusive jurisdiction of the English courts.
1. Amendments: Florist Tufnell Park reserves the right to update or amend these Terms at any time. Updates will be posted on our website; continued use of our services after such changes constitutes acceptance of the updated Terms.
2. Third Party Rights: No person other than the customer and Florist Tufnell Park shall have any rights under these Terms.
3. Severability: If any provision within these Terms is found to be unlawful, void, or unenforceable by a competent authority, the remaining provisions shall remain in effect.
4. Waiver: Any delay or failure by Florist Tufnell Park to enforce any right or provision will not constitute a waiver of that right or provision.
If you have questions or concerns about these Terms, or about your flower order delivery in Tufnell Park or the surrounding areas, please refer to the contact page on our website to reach our customer service team. We are committed to providing excellent service to our community and will respond to your queries as promptly as possible.
These Terms & Conditions were last updated in June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tufnell Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tufnell Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
